Help Menu

How do I upgrade my free account?

To upgrade your free account to one of the paid plans, use the steps below:

1. Visit https://www.alertersystem.com/pricing/ to review plans and pricing details.
2. Use My Account, Select Payment Plan in the menu.
3. Fill out the form and click the Add To Card button.
4. Review the details to confirm you choice, and click the Proceed To Payment button.
5. Fill out the payment form and click the Subscribe button.

What do I need to do after I upgraded my free account?

If you have not already created bespoke transports and alert services and connected those alert services to your monitors, you will need to do that now.

For example:

1. Create a bespoke email transport that uses your email provider's SMTP interface to send emails.
2. Create a bespoke alert service that uses this bespoke email transport.
3. Connect your monitors to this bespoke alert service.

How do I cancel my billing agreement?

To cancel your billing agreement, use the steps below:

1. Use My Account, Billing & Invoices in the menu.
2. Click the Cancel Payment Plan button.
3. Click the Cancel Plan button.

What happens to all the setup and data in my account when it's downgraded to the Free Plan level?

All the setup, such as monitors, transports, alert services, etc., that require a paid plan to function will remain intact in your account, but they will all go dormant.

They won't monitor anything and they won't dispatch any alerts. Pings to the monitors will be rejected.

When you upgrade your account in the future, everything will automatically go from dormant to active and work normally.

How do I upgrade to a larger plan or downgrade to a smaller plan?

To change your payment plan, use the steps below:

1. Use My Account, Select Payment Plan in the menu.
2. Fill out the form and click the Add To Card button.
3. Review the details to confirm you choice, and click the Change Payment Plan button.