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Is my payment card data safe with you?

Our payments processing is handled entirely by Stripe, which is trusted by thousands of online businesses.

They capture and store the card details, and collect the payments from the card. We never touch or see your card details.

How do I change or update the payment card on my account?

To update or change the payment card on your account, use the steps below:

1. Use My Account, Billing & Invoices in the menu.
2. Click the Payment Method button.
3. Click the Add Payment Method link.
4. Click the Add Payment Method radio button.
5. Fill out the form.
6. Click the Update button.
7. Click the ... icon (three dots) next to the old card to delete it, if necessary.

When are the recurring charges billed?

Monthly recurring charges are billed in advance, meaning they are billed at the beginning of each billing period.

When are the excess credits charges billed?

Excess credits charges are billed in arrears, meaning the excess credits used during a billing period are added to the invoice for the period and billed at the end of the billing month period.

In other words, excess credits charges for the current billing period are added to the recurring charge for the next billing period, and then charged to your card in one total amount at the end of the billing period.

Why did you bill me more than the agreed monthly recurring charge of my payment plan?

If your account consumed more credits than are included in your payment plan, then those excess credits charges are added to the invoice for the billing period.

You will find the details of the charge on the invoice for the billing period.

How do I get a refund?

To update or change the payment card on your account, use the steps below:

1. Review our Refund Policy to determine of your payment qualifies for a refund.
2. If the payment qualifies, contact our support staff who will gladly issue a refund.

My payment failed, what's going to happen to my account?

Our payments processor will automatically attempt to charge your card over the next few days.

If the attempts to charge the card fail three times in a row, then your billing agreement will be canceled and your user account will be downgraded to the Free Plan level.

All the data in your account will remain intact, but all resources, including monitors, that require a paid plan to operate will go dormant.

When you again upgrade your account, all the paid resources will automatically start functioning again normally.

I'm having financial difficulties, will you accept partial or late payments?

Unfortunately we cannot allow a situation where we render services but we don't receive full and on-time payment for the service.

You can stop your payments at any time of your choice by canceling your billing agreement.

If you cannot afford the expense, then cancel the billing agreement and, in the future, upgrade your account when you're financially able to do so. All the setup and data in your user account will remain intact. When you upgrade again, everything will automatically start working again as before.

How do I change the renewal date of my plan?

The renewal date of a plan is determined by the date of the purchase of the plan. Renewal is always one month from that date for the first renewal, and then one month from the most recent renewal thereafter.

This cycle can only be changed by canceling the plan, and then purchasing a new plan on the date when you want renewals to occur.

Can I pay using PayPal?

We do not accept PayPal payments.

We only accept card payments that are automatically processed by our payments processor, Stripe.

Can I make manual payments based on an invoice?

We do not accept manual payments, such as money transfers, wires, and the like.

We only accept card payments that are automatically processed by our payments processor, Stripe.

Do you offer special non-profit or educational discounts?

Unfortunately we do not offer any special pricing or discounts for non-profits or for educational purposes.