Partition Help

What is a partition?

A partition is a sealed container or a black box that contains all the necessary resources to provide monitoring and alerting alerting services.

Each partition has its own unique team of users who can be assigned different roles. At the very least, each partition team always consists of at least the owner of the user account. This person is always assigned the Owner role on the team, and that role cannot be assigned to someone else. The partition team and owner role are automatically created and assigned when you create a partition.

There is no overlap or bleed between two different partitions in your user account. In other words, resources in one partition cannot be used in another partition.

Developer Note: You can use partitions to section off your users' data. If you're doing your own user management and uses a single access token to access our API for all the alerting services of your app, then you can create a separate partition for each of your users. Store the partition ID on the user's record in your database. That way you can easily filter the API data and show a user only the data that belongs to them.

How do I create a partition?

To create a partition, use the steps below:

  1. Use Configure, Partitions, Create Partition in the menu.
  2. Fill out the form.
  3. Click the Save button.

How do I change or delete a partition?

To change or delete a partition, use the steps below:

  1. Use Configure, Partitions in the menu.
  2. Click the black menu bar icon of the partition.
  3. Choose the desired action from the drop down menu.

How many partitions can I create in my user account?

There is no limit to the number of partitions that you can create in your user account. Yes, even on the Free Plan!

How do I use the same email server, Telegram account, Slack account, etc., in two different partitions?

As noted above, each partition is a sealed container with no overlap.

Don't despair, it's very easy to use the same transport service in more than on partition.

Simply create a transport in each partition using the same external service credentials.

For example, create an email transport in Partition-A that uses as server, foo as username and bar as password. Then create another email transport in Partition-B that also uses as server, foo as username and bar as password.

What happens when I delete a partition?

Deleting a partition is a very destructive event, because it permanently deletes all the resources inside the partition.

Caution: Deleting a partition is permanent. It is impossible to undo the action and it's impossible to recover any of the resources that were inside the partition.

Can I move or copy resources between partitions?

No, resources cannot be moved or copied between partitions.

Why is there one partition that I cannot delete?

When you register your user account, we create a default "built-in" partition in your account. That partition cannot be deleted.

Cannot find the answer to your question? Visit our support page for personalized support by our staff.