Help Menu

What is a transport?

A transport describes a specific set of alert dispatch configuration criteria on a specific external platform.

For example, you can create a transport that will dispatch an email alert via your mail.example.com SMTP server using foo as username, bar as password, and send@example.com as the "from" address. You can create another transport that will dispatch alerts via the same mail.example.com SMTP server using foo as username, bar as password, but instead use bossman@example.com as the "from" address.

The transport is connected to an alert service, which tells the alert service to, "Use this transport to dispatch an alert."

On its own a transport does nothing. It must be connected to an alert service to fulfil its purpose.

What types of transports do you support?

We support the following types of transport platforms:

How do I authorize your service to access my Twilio, Discord, Telegram, etc., account?

You will need some technical expertise to configure some of the transports.

We do not use the conventional authorization flow to obtain credentials to access the external transport services. You need to give us the final access token or other type of credentials that is required by the external service.

We store that access token or credentials in encrypted format in our database, and then use it to dispatch an alert to the external service on your behalf.

How do I create a transport?

To create a transport, use the steps below:

1. Use Configure, Transport Types in the menu.
2. Select the transport type that you want to create.
3. Click the Continue button.
4. Click the Create [type] Transport entry in the submenu.
5. Fill out the form.
6. Click the Save button.

How do I change or delete a transport?

To change or delete a transport, use the steps below:

1. Use Configure, Transport Types in the menu.
2. Select the transport type that you want to change or delete.
3. Click the Continue button.
4. Click the black menu bar icon of the transport.
5. Choose the desired action from the drop down menu.

How many transports can I create in my user account?

There is no limit to the number of transports that you can create in your user account.

What happens when I delete a transport?

Deleting a transport will delete only that transport.

Can I move or copy a transport to another partition?

No, transports cannot be moved or copied between partitions.